Frequently Asked Questions
GENERAL QUESTIONSMicrosoft Dynamics 365 is a versatile, cloud-based business solution that unifies both Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) functionalities. It also integrates productivity tools and AI-driven insights to help organizations streamline operations and drive growth.
Whether you need CRM to manage customer interactions, ERP to handle operations and finance, or a complete, integrated solution—Dynamics 365 offers the flexibility to choose what fits your business. Not sure which modules you need? Share your requirements, and our experts will guide you to the right combination for maximum efficiency and ROI.
When evaluating CRM or ERP solutions, it’s easy to get overwhelmed—there are thousands of platforms available, including industry giants like SAP, Salesforce, and Oracle. While SAP and Oracle are typically geared toward large enterprises with over 10,000 employees, Microsoft Dynamics 365 is ideally suited for small to mid-sized businesses looking for flexibility, scalability, and a fast return on investment—often delivering at least 30% ROI.
If your organization already uses Microsoft Office 365, Dynamics 365 offers seamless native integration with tools like Power BI, Outlook, Microsoft Teams, OneNote, Excel, and SharePoint. This tight integration significantly enhances user productivity, streamlines workflows, and simplifies data sharing—something other platforms, including Salesforce, struggle to match.
Additionally, Microsoft Dynamics 365 offers a lower total cost of ownership compared to Salesforce and many other CRM/ERP platforms, making it a smart, future-ready investment for growing businesses.
At Azzarosol, we believe our clients’ success speaks for itself. Here’s why businesses trust us:
Proven Track Record – Our work has been recognized by Microsoft, with success stories like Third Coast Commodities and Sonee Sports featured on their official platform.
Customer Satisfaction – Don’t just take our word for it—explore our Testimonials section to see how we’ve helped clients achieve real results.
Microsoft Gold Partner Status – Azzarosol holds Microsoft’s prestigious Gold Partner certification, awarded only to partners who demonstrate exceptional performance, delivery success, client satisfaction, and certified expertise.
With our deep industry knowledge and a consultative approach, we ensure that every Microsoft solution is aligned with your business goals—helping you grow faster and smarter.
At Azzarosol, remote delivery is not just possible—it’s our proven strength.
We follow a well-defined, transparent, and agile project delivery model that ensures seamless collaboration regardless of location. Our teams use industry-leading tools like Microsoft Teams, Azure DevOps, and Power Platform to manage communication, tasks, timelines, and testing.
From project kick-off to post-launch support, we keep you informed at every step with regular updates, milestone reviews, and real-time dashboards. Our global clients consistently experience on-time delivery, high-quality execution, and measurable results—all without needing on-site presence.
Remote doesn’t mean distant—it means efficient, flexible, and focused on your success.
Yes, upgrading to Microsoft Dynamics 365 is highly recommended if you’re using legacy systems like Dynamics CRM, NAV, or AX.
Here’s why:
Cloud Advantage: Dynamics 365 is cloud-based, which means no more manual upgrades, lower infrastructure costs, and access anytime, anywhere.
Enhanced Features: Enjoy modern UI, built-in AI insights, automation tools, Power Platform integration, and more—features that older systems lack.
Ongoing Support: Legacy versions receive limited or no updates. Dynamics 365 ensures you stay current with regular feature releases and Microsoft support.
Seamless Integration: Easily connect with Microsoft 365 (Outlook, Teams, Excel), Power BI, and third-party apps.
Upgrading isn’t just about technology—it’s about improving efficiency, scalability, and long-term ROI. Our team can assess your current system and guide you through a smooth migration path.
Yes, we’d be happy to help.
At Azzarosol, we frequently work with clients who are looking to transition from an underperforming or unresponsive Microsoft partner. Our team ensures a smooth onboarding process by thoroughly understanding your current setup, challenges, and business goals.
We’ll review your existing Microsoft environment, identify gaps or inefficiencies, and propose a clear action plan to get things back on track—whether it’s project recovery, ongoing support, or fresh implementation.
With our Microsoft Gold Partner status, proven delivery model, and a customer-first approach, you’re in trusted hands from day one.
Absolutely. At Azzarosol, we specialize in providing ongoing support and optimization for organizations that have already implemented Dynamics 365.
Even after deployment, it’s common to encounter minor issues—whether it’s bugs, configuration errors, reporting challenges, or user training gaps. Our expert team can step in to:
Troubleshoot and resolve recurring issues
Fine-tune configurations and workflows
Optimize performance and reporting
Provide user training and guidance
Ensure your system evolves with your business needs
We offer flexible support plans and on-demand assistance to help you get the most out of your Dynamics 365 investment—no matter who did the original implementation.
At Azzarosol, we specialize in Power BI deployment and analytics solutions tailored to your business needs. Whether you’re starting from scratch or looking to enhance existing dashboards, our team can:
Connect Power BI with your data sources (including Dynamics 365, Excel, SQL, and more)
Design interactive, real-time dashboards and reports
Implement data modeling, KPIs, and advanced visualizations
Set up user roles, access controls, and scheduled data refresh
Train your team to make data-driven decisions with confidence
From initial setup to strategic insights, we ensure Power BI becomes a powerful decision-making tool for your business.
At Azzarosol, we specialize in Power BI deployment and analytics solutions tailored to your business needs. Whether you’re starting from scratch or looking to enhance existing dashboards, our team can:
Connect Power BI with your data sources (including Dynamics 365, Excel, SQL, and more)
Design interactive, real-time dashboards and reports
Implement data modeling, KPIs, and advanced visualizations
Set up user roles, access controls, and scheduled data refresh
Train your team to make data-driven decisions with confidence
From initial setup to strategic insights, we ensure Power BI becomes a powerful decision-making tool for your business.
Microsoft Power Platform is a suite of low-code/no-code tools that empowers businesses to build apps, automate workflows, analyze data, and create virtual agents—without needing deep technical expertise.
It includes four key components:
Power BI – Turn raw data into interactive dashboards and reports for better decision-making.
Power Apps – Build custom business apps tailored to your needs without writing complex code.
Power Automate – Automate repetitive tasks and connect different systems to boost efficiency.
Power Virtual Agents – Create intelligent chatbots to handle common customer or employee queries.
How You Can Use It:
Automate workflows like approvals, notifications, and data syncing
Create mobile/web apps for internal processes
Build dashboards to visualize KPIs across departments
Deploy bots to enhance customer support or internal help desks
Integrate seamlessly with Dynamics 365, Microsoft 365, SharePoint, Teams, and hundreds of third-party services
Whether you’re in sales, finance, HR, operations, or IT, Power Platform helps you work smarter, faster, and more efficiently.